Know what customers think of your brand, and protect your brand’s reputation.
Perceptual service quality.
Understand and manage the perceived quality of your products.
Early issue warning.
Continuously monitor multiple parameters and receive automated alerts about potential issues before they become bigger problems.
Issue resolution analysis.
Conduct efficient root-cause analyses using powerful filtering capabilities, so you can find and fix issues quickly.
Make accurate predictions of service volumes so you have the right resources on hand. And give managers and agents continuous feedback to improve the service experience.