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Customer Services

Listen to the customer. Build relationships. And reap the rewards.

Exceptional customer service and a positive brand image. More control over service costs. And a smarter approach to tackling service issues. Our consumer goods solutions help you manage:

Brand equity.
Know what customers think of your brand, and protect your brand’s reputation.

Perceptual service quality.
Understand and manage the perceived quality of your products.

Early issue warning.
Continuously monitor multiple parameters and receive automated alerts about potential issues before they become bigger problems.

Issue resolution analysis.
Conduct efficient root-cause analyses using powerful filtering capabilities, so you can find and fix issues quickly.

Resource planning.
Make accurate predictions of service volumes so you have the right resources on hand. And give managers and agents continuous feedback to improve the service experience.

Por qué RMG es el Líder en Analítica

Hemos aplicado la analítica a los más complejos problemas de negocios por décadas. Con SAS, usted obtiene soluciones basadas en una poderosa plataforma analítica – y millones de lecciones aprendidas.