Understanding and influencing the customer journey throughout the relationship.
Quantify customer lifetime value, and orchestrate omnichannel communications that are consistent, contextual and meaningful.
Predicting and preventing churn.
Analyze structured and unstructured data to gain deeper customer and service performance insights. Spot behavioral trends and churn triggers – whether network, product, service or pricing related – and take pre-emptive action. And identify operational changes that could lower your cost to serve while improving service quality.
Real-time next-best action.
Automate and optimize customer interactions based on up-to-the-moment, streaming data on account history, product usage, data plans, network experiences, personal preferences, sentiment, location and more.
Improve net promoter scores.
Broaden analytics and customer relationship marketing beyond sales to include service and advocacy programs. Boost customer engagement by putting analytics at the heart of the customer conversation.