Perceptual service quality.
Integrate and analyze all types of external and internal data sources to understand and manage the perceived quality of your products.
Compare sentiments and set alerts before and after product launches.
Suspect claims detection.
Identify potential fraud and reduce service costs through automated reviews of every claim.
Issue resolution analysis.
Conduct efficient root-cause analyses with powerful filtering capabilities.
Service parts optimization.
First-call fix with the right part and the right skills. Reduce stockouts and overages with accurate parts demand forecasting.
Optimize asset performance by predicting failures and reducing unnecessary scheduled maintenance and increase productive uptime.
Contact center resource optimization.
Make solid predictions of service volumes, and give managers and agents continuous feedback to improve the service experience.