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Connected Service

Turn service into a profit center.

Exceptional customer service and a positive brand image. Control over service costs. A smarter approach to tackling service issues. And options for connecting with customers through the internet of things mean new opportunities and service offerings. Our manufacturing solutions help you detect, prioritize and define warranty and service issues as you manage:

Perceptual service quality.
Integrate and analyze all types of external and internal data sources to understand and manage the perceived quality of your products.

Early-warning signals.
Compare sentiments and set alerts before and after product launches.

Suspect claims detection.
Identify potential fraud and reduce service costs through automated reviews of every claim.

Issue resolution analysis.
Conduct efficient root-cause analyses with powerful filtering capabilities.

Service parts optimization.
First-call fix with the right part and the right skills. Reduce stockouts and overages with accurate parts demand forecasting.

Asset utilization.
Optimize asset performance by predicting failures and reducing unnecessary scheduled maintenance and increase productive uptime.

Contact center resource optimization.
Make solid predictions of service volumes, and give managers and agents continuous feedback to improve the service experience.

Por qué RMG es el Líder en Analítica

Hemos aplicado la analítica a los más complejos problemas de negocios por décadas. Con SAS, usted obtiene soluciones basadas en una poderosa plataforma analítica – y millones de lecciones aprendidas.